Privacy policy

Privacy Policy

Last updated: 22 January 2026

This Privacy Policy describes how Néro Veil ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

When you visit our website or interact with us, we may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order history and purchase details
  • Account login details (if you create an account)

Payment Information

Payments are processed securely through third-party providers (such as Shopify Payments, PayPal, Afterpay, etc.). We do not store or have access to your full credit/debit card details.

Automatically Collected Information

When you browse our site, we may automatically collect: - IP address - Device type and browser - Pages viewed and time spent on site - Referring website or link - Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to: - Process and fulfil orders - Communicate with you about your order, returns, or enquiries - Provide customer support - Send marketing emails or SMS (only if you opt in) - Improve our website, services, and customer experience - Prevent fraud and ensure website security

3. Marketing Communications

If you opt in to our mailing list, we may send you updates about new collections, exclusive offers, and brand news.

You can unsubscribe at any time by: - Clicking the "unsubscribe" link in our emails, or - Contacting us directly at our email address

4. Sharing Your Information

We only share your information when necessary to operate our business, including with: - Payment processors - Shipping and fulfilment providers - Website and ecommerce platforms (e.g. Shopify) - Marketing tools (e.g. email platforms, analytics tools)

These third parties are only given the information they need to perform their services and are required to protect your data.

We do not sell, rent, or trade your personal information.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site.

Cookies may be used to: - Remember your preferences - Keep items in your cart - Analyse website traffic and performance


You can choose to disable cookies through your browser settings, however some website features may not function properly.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure platforms and encrypted technologies where appropriate.

7. Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate.

To do so, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: hello@neroveil.com

Business Name: Néro Veil