Shipping policy

SHIPPING POLICY — NÉRO VEIL

At Néro Veil, every order is prepared with care and intention, ensuring your pieces arrive beautifully and securely.

Australia — Complimentary Launch Shipping

• Free standard shipping on all Australian orders for a limited time (first month after launch).
• Standard delivery: 2–6 business days after dispatch
• Express delivery (optional): 1–3 business days ($14.95 AUD)

International Shipping

• Free international shipping on orders over $300 AUD
• Orders under $300 AUD: Flat rate $29 AUD
• Estimated delivery: 6–14 business days depending on destinationDelivery.

Order Processing

• Orders are processed within 1–3 business days (excluding weekends and public holidays).Tracking details will be emailed once dispatched.

Customs & Duties

• International orders may be subject to customs fees or taxes determined by your localauthorities. These charges are the customer’s responsibility.
  

Need Assistance?

Email: support@neroveil.com
Customer Care Hours: Monday–Friday | 9am–5pm AEST